Monday, 28 January 2013

HCL Technologies Off-campus drive for Technical Support Officer, Sr. TSO – B.Tech/BE, B.Sc, BCA, B.Com, B.B.A, B.A, MCA – Noida, Chennai


HCL Technologies Off-campus drive for Technical Support Officer, Sr. TSO – B.Tech/BE, B.Sc, BCA, B.Com, B.B.A, B.A, MCA – Noida, Chennai


Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by HCL BSERV for B.Tech (All streams) BSc (All Streams) BCA/BBA/MCA/BA & B.Com students of 2009, 2010, 2011 & 2012 passed out batches. The details are as follows:
QUALIFICATION CRITERIA
Location : Noida/ Chennai
Qualification : B.Tech, BSc, BCA/BBA/MCA/BA & B.Com students of 2009, 2010, 2011 & 2012 passed out batches
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
● Should be able to Meet minimum login hours
● Meeting SLA on time
● Keeping AHT under control
● Attendance should be above 96%
● Should not take any unshed leave
Job Profile : Responsible for giving Technical support to International customers over the Phone.
● Strong oral and written communication skills which includes (Fluency & Coherence, Grammatical ability, Pronunciation and Accent, Interactive Communication, Lexical Resource)
● Basic Desktop and computer knowledge.
● Understanding of ISP/Networking concepts
● Possess good organizational and time management skills
● Display strong initiative in resolving issues of customers
● Exhibit strong teamwork
● Must be capable of demonstrating problem solving skills
● Attentive listener
● Ability to use common courtesies
● Confident while communicating
Date of Drive : 30th January 2013

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